{"id":1070,"date":"2025-08-27T10:52:07","date_gmt":"2025-08-27T10:52:07","guid":{"rendered":"https:\/\/www.talvenmaa.com\/?page_id=1070"},"modified":"2026-07-05T09:43:19","modified_gmt":"2026-07-05T09:43:19","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.talvenmaa.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"GTC"},"content":{"rendered":"<style>\n.legal-wrapper {\n  background-color: #F5ECDC;\n  outline: 2px dashed #102640;\n  outline-offset: -10px;\n  color: #ffffff !important;\n  padding: 40px 30px;\n  border-radius: 12px;\n  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);\n  max-width: 900px;\n  margin: 40px auto;\n  font-family: 'Lato', sans-serif;\n  font-size: 16px;\n  line-height: 1.6;\n  color: #1e1e1e;\n  text-align: justify;\n  box-shadow: 0 5px 15px rgba(0,0,0,0.15);\n\n}\n\n.legal-wrapper h1 {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 36px;\n  font-weight: 600;\n  text-align: center;\n  margin-bottom: 40px;\n}\n\n.legal-wrapper h2 {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 20px;\n  font-weight: 500;\n  margin-top: 30px;\n  margin-bottom: 15px;\n}\n\n.legal-wrapper p {\n  margin-bottom: 15px;\n}\n<\/style>\n\n<div class=\"legal-wrapper\">\n  <h1>Talvenmaa &#8211; Conditions g\u00e9n\u00e9rales de vente<\/h1>\n\n  <h2>Article 1 \u2013 Legal Information<\/h2>\n  <p>The company\u2019s legal information is available on the <a href=\"https:\/\/www.talvenmaa.com\/mentions-legales\/\">Legal Notice<\/a>.\n<\/p>\n\n  <h2>Article 2 \u2013 Purpose<\/h2>\n  <p>These general terms and conditions govern the sale of private outdoor activities offered by Talvenmaa \u2013 Voyage en terre nordique in Lapland. Any booking implies the client\u2019s full and complete acceptance of these T&amp;Cs.<\/p>\n\n  <h2>Article 3 \u2013 Services<\/h2>\n   <p>The services offered include snowmobiling, dog sledding, snowshoeing, and other nature activities led by a guide. Activities are private and adapted for small groups. The client agrees to follow the guide\u2019s instructions and to be in good health compatible with the reserved activities.<\/p>\n\n  <h2>Article 4 \u2013 Participation Conditions<\/h2>\n   <p>Participation in activities offered by Talvenmaa \u2013 Voyage en terre nordique requires :<br>\n- Physical fitness appropriate for the activity,\n- Proper cold-weather clothing (not provided),\n- Compliance with safety instructions given by the guide,<br>\n- No medical contraindications, musculoskeletal disorders, or ongoing pregnancy,<br>\nCompliance with specific criteria: for snowmobiling, <strong>under 1.40\u202fm (4\u20197\u201d)<\/strong> sont install\u00e9s dans un tra\u00eeneau tract\u00e9 par le guide, un permis de conduire valide dans le pays de r\u00e9sidence devra \u00eatre pr\u00e9sent\u00e9, la consommation d&rsquo;alcool est strictement interdite. Pour l&rsquo;activit\u00e9 chiens de tra\u00eeneau le poids maximum par tra\u00eeneau est limit\u00e9 \u00e0 <strong>150kg<\/strong>.<\/p>\n\n  <h2>Article 5 \u2013 Booking<\/h2>\n  <p>Bookings can be made via the website, the Fareharbor booking platform, by email, or via the contact form. The company reserves the right to refuse a booking for safety or availability reasons.<\/p>\n\n   <p>The client agrees to follow the guide\u2019s instructions, wear the provided safety equipment, and refrain from consuming alcohol or prohibited substances before and during the activity.<\/p>\n\n  <h2>Article 6 \u2013 Pricing and Payment Terms<\/h2>\n  <p>Prices are quoted in euros, including VAT. They cover the guide\u2019s services, necessary activity equipment, and any services specifically mentioned in the description.<br>\n<p>Payment is required in full at the time of booking.<br>\n<p>Not included: personal insurance, transport to the departure location, and any service not explicitly mentioned.<\/p>\n\n  <h2>Article 7 \u2013 Cancellation and Refunds<\/h2>\n  <p><strong>Demande de modification ou d&rsquo;annulation par le client :<\/strong>\n<p>Toute demande d\u2019annulation ou de modification doit \u00eatre adress\u00e9e obligatoirement par \u00e9crit (e-mail). La date et l&rsquo;heure de r\u00e9ception de l&rsquo;e-mail font foi pour le calcul des frais.<\/p>\n\n<p><strong>Conditions d&rsquo;annulation et frais retenus :<\/strong>\n<p>En raison de la forte saisonnalit\u00e9 de notre activit\u00e9 et des frais logistiques et de plateforme (FareHarbor) imm\u00e9diatement engag\u00e9s d\u00e8s la r\u00e9servation, le bar\u00e8me suivant s&rsquo;applique en cas d&rsquo;annulation du fait du client :<\/p>\n\n<p><strong>> Annulation plus de 30 jours avant l\u2019activit\u00e9 :<\/strong> Une retenue de 30 % du montant total de la r\u00e9servation est conserv\u00e9e par l&rsquo;entreprise au titre des frais administratifs, de gestion et de transaction bancaire non r\u00e9cup\u00e9rables. Les 70 % restants sont rembours\u00e9s.<\/p>\n\n<p><strong>> Annulation \u00e0 moins de 30 jours avant l\u2019activit\u00e9 :<\/strong> Aucun remboursement ne sera effectu\u00e9. La prestation est due \u00e0 100 %.<\/p>\n\n  <h2>Article 8 \u2013 Impr\u00e9vus de transport, m\u00e9t\u00e9o et sant\u00e9<\/h2>\n   <p>Les annulations ou retards de vols, les correspondances manqu\u00e9es, les conditions m\u00e9dicales, tout autre contretemps personnel rel\u00e8vent de la responsabilit\u00e9 exclusive du client. Aucun remboursement ne sera accord\u00e9 par Talvenmaa pour ces motifs.<\/br>\nIl appartient imp\u00e9rativement au client de souscrire une <strong>assurance voyage\/annulation personnelle <\/strong> pour couvrir ces risques et obtenir le remboursement des sommes retenues aupr\u00e8s de son assureur.<\/p>\n\n<h2>Article 9 \u2013 Annulations et modifications par l\u2019entreprise (Conditions M\u00e9t\u00e9orologiques)<\/h2>\n<p>\nLe climat arctique impose des r\u00e8gles strictes. Talvenmaa se r\u00e9serve le droit de modifier le programme ou d\u2019annuler une activit\u00e9 selon les crit\u00e8res de s\u00e9curit\u00e9 et de bien-\u00eatre animal suivants :<\/p>\n\n<p><strong>> \u00c0 partir de -25\u00b0C :<\/strong> Les enfants ne sont plus admis sur les tours pour des raisons de s\u00e9curit\u00e9 thermique. Une solution alternative ou un report sera propos\u00e9 pour les familles.<\/p>\n\n<p><strong>> \u00c0 partir de -30\u00b0C :<\/strong> Les activit\u00e9s sont int\u00e9gralement annul\u00e9es pour pr\u00e9server la s\u00e9curit\u00e9 des participants et la sant\u00e9 des animaux.<\/p>\n\n<p><strong>> Insuffisance d&rsquo;enneigement<\/strong> (ex: redoux exceptionnel, manque de neige) : Si les conditions de neige ne permettent pas de garantir la s\u00e9curit\u00e9 des clients, des guides ou des animaux, ou l&rsquo;int\u00e9grit\u00e9 du mat\u00e9riel, l&rsquo;activit\u00e9 sur neige ne pourra pas avoir lieu.<\/br><\/p>\n\n<p>En cas d&rsquo;annulation ou d&rsquo;impossibilit\u00e9 d&rsquo;assurer l&rsquo;activit\u00e9 pour ces raisons m\u00e9t\u00e9o, de s\u00e9curit\u00e9 ou d&rsquo;enneigement : Un report de date ou une activit\u00e9 alternative hors-neige \/ adapt\u00e9e (ex: cani-rando, visite de la ferme, etc) de valeur \u00e9quivalente sera propos\u00e9(e) <strong>en priorit\u00e9.<\/strong><\/p>\n\n<p>Si aucun accord de report ou d&rsquo;alternative n&rsquo;est possible, l&rsquo;activit\u00e9 est annul\u00e9e. Pour couvrir les frais logistiques, de structure et de plateforme bancaire incompressibles engag\u00e9s par l&rsquo;entreprise pour bloquer le cr\u00e9neau, <strong>une retenue de 30 % <\/strong> du montant total de la r\u00e9servation sera conserv\u00e9e. Le reste des sommes vers\u00e9es sera restitu\u00e9 au client.<\/p>\n\n  <h2>Article 10 \u2013 Cas de force majeure<\/h2>\n <p>En cas d&rsquo;\u00e9v\u00e9nements exceptionnels, in\u00e9vitables et ind\u00e9pendants de la volont\u00e9 des parties (crise sanitaire majeure, fermetures de fronti\u00e8res administratives, pannes de r\u00e9seaux locaux majeurs), emp\u00eachant l&rsquo;ex\u00e9cution de l&rsquo;activit\u00e9, Talvenmaa proposera un avoir ou un report valable 12 mois. Aucun remboursement direct ne pourra \u00eatre exig\u00e9.<\/p>\n\n  <h2>Article 11 \u2013 Retards et non-pr\u00e9sentation (No-Show)<\/h2>\n   <p>Pour garantir la s\u00e9curit\u00e9, le bien-\u00eatre des animaux et le respect des plannings de d\u00e9part, les participants doivent se pr\u00e9senter 5-10 minutes avant l\u2019horaire de l&rsquo;activit\u00e9.\nEn cas de retard sup\u00e9rieur \u00e0 15 minutes, l\u2019activit\u00e9 sera consid\u00e9r\u00e9e comme annul\u00e9e du fait du client.\nAucun remboursement ni report ne sera accord\u00e9 pour un retard ou une non-pr\u00e9sentation.<\/p>\n\n<h2>Article 12 \u2013 Dommages mat\u00e9riels et franchise<\/h2>\n<p>Les motoneiges utilis\u00e9es par Talvenmaa \u2013 Voyage en terre nordique sont assur\u00e9es conform\u00e9ment \u00e0 la l\u00e9gislation finlandaise. \nEn cas de dommage caus\u00e9 sur le v\u00e9hicule, le client sera tenu responsable, et devra payer les r\u00e9parations. \nLa somme maximale pouvant \u00eatre demand\u00e9e au client pour la r\u00e9paration des d\u00e9g\u00e2ts est de <strong>1000 \u20ac<\/strong> par motoneige et par incident.\nTalvenmaa \u2013 Voyage en terre nordique se r\u00e9serve le droit d\u2019exiger une pr\u00e9-autorisation bancaire ou une caution avant le d\u00e9part de l\u2019activit\u00e9.<\/p>\n\n <h2>Article 13 \u2013 Assurance<\/h2>\n  <p>Talvenmaa \u2013 Voyage en terre nordique has professional liability insurance. Clients must be covered by personal travel insurance including outdoor activity coverage.<\/p>\n\n <h2>Article 14 &#8211; Droit \u00e0 l&rsquo;image\n  <p>During activities, photos and videos may be taken by Talvenmaa \u2013 Voyage en terre nordique. These images may be used for communication and promotional purposes (website, social media, commercial materials), unless the client expressly objects. Clients have the right to refuse the use of their image by notifying us in writing before the activity starts. No commercial use of clients\u2019 images will be made without specific authorization.<\/p>\n\n <h2>Article 15 \u2013 Droit applicable et r\u00e8glement des litiges<\/h2>\n  <p> These terms and conditions are governed by Finnish law. In case of a dispute, an amicable solution will be sought first. Failing that, the dispute will be brought before the competent courts in Finland.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Talvenmaa &#8211; Conditions g\u00e9n\u00e9rales de vente Article 1 &#8211; Mentions l\u00e9gales Les informations l\u00e9gales concernant l\u2019entreprise sont accessibles sur la page Mentions l\u00e9gales. Article 2 : Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales r\u00e9gissent la vente d\u2019activit\u00e9s de plein air priv\u00e9es propos\u00e9es par Talvenmaa \u2013 voyage en terre nordique en Laponie. Toute r\u00e9servation implique l\u2019adh\u00e9sion pleine et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":false,"footnotes":""},"class_list":["post-1070","page","type-page","status-publish","hentry"],"kubio_ai_page_context":{"short_desc":"","purpose":"general"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGV - Talvenmaa - Voyage en terre nordique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.talvenmaa.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGV - Talvenmaa - Voyage en terre nordique\" \/>\n<meta property=\"og:description\" content=\"Talvenmaa &#8211; Conditions g\u00e9n\u00e9rales de vente Article 1 &#8211; Mentions l\u00e9gales Les informations l\u00e9gales concernant l\u2019entreprise sont accessibles sur la page Mentions l\u00e9gales. Article 2 : Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales r\u00e9gissent la vente d\u2019activit\u00e9s de plein air priv\u00e9es propos\u00e9es par Talvenmaa \u2013 voyage en terre nordique en Laponie. Toute r\u00e9servation implique l\u2019adh\u00e9sion pleine et [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.talvenmaa.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:site_name\" content=\"Talvenmaa - Voyage en terre nordique\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/talvenmaa\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-05T09:43:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/conditions-generales-de-vente\\\/\",\"url\":\"https:\\\/\\\/www.talvenmaa.com\\\/conditions-generales-de-vente\\\/\",\"name\":\"CGV - Talvenmaa - Voyage en terre nordique\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#website\"},\"datePublished\":\"2025-08-27T10:52:07+00:00\",\"dateModified\":\"2026-07-05T09:43:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/conditions-generales-de-vente\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.talvenmaa.com\\\/conditions-generales-de-vente\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/conditions-generales-de-vente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.talvenmaa.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CGV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#website\",\"url\":\"https:\\\/\\\/www.talvenmaa.com\\\/\",\"name\":\"Talvenmaa - Voyage en terre nordique\",\"description\":\"S\u00e9jours multi-activit\u00e9s et exp\u00e9riences en Laponie\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.talvenmaa.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#organization\",\"name\":\"Talvenmaa\",\"url\":\"https:\\\/\\\/www.talvenmaa.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.talvenmaa.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Rendu-final-01-1-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.talvenmaa.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Rendu-final-01-1-scaled.jpg\",\"width\":2560,\"height\":2560,\"caption\":\"Talvenmaa\"},\"image\":{\"@id\":\"https:\\\/\\\/www.talvenmaa.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/talvenmaa\",\"https:\\\/\\\/www.instagram.com\\\/alex.axel.experience.nordique\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CGV - Talvenmaa - Voyage en terre nordique","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.talvenmaa.com\/en\/conditions-generales-de-vente\/","og_locale":"en_GB","og_type":"article","og_title":"CGV - Talvenmaa - Voyage en terre nordique","og_description":"Talvenmaa &#8211; Conditions g\u00e9n\u00e9rales de vente Article 1 &#8211; Mentions l\u00e9gales Les informations l\u00e9gales concernant l\u2019entreprise sont accessibles sur la page Mentions l\u00e9gales. Article 2 : Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales r\u00e9gissent la vente d\u2019activit\u00e9s de plein air priv\u00e9es propos\u00e9es par Talvenmaa \u2013 voyage en terre nordique en Laponie. Toute r\u00e9servation implique l\u2019adh\u00e9sion pleine et [&hellip;]","og_url":"https:\/\/www.talvenmaa.com\/en\/conditions-generales-de-vente\/","og_site_name":"Talvenmaa - Voyage en terre nordique","article_publisher":"https:\/\/www.facebook.com\/talvenmaa","article_modified_time":"2026-07-05T09:43:19+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.talvenmaa.com\/conditions-generales-de-vente\/","url":"https:\/\/www.talvenmaa.com\/conditions-generales-de-vente\/","name":"CGV - Talvenmaa - Voyage en terre nordique","isPartOf":{"@id":"https:\/\/www.talvenmaa.com\/#website"},"datePublished":"2025-08-27T10:52:07+00:00","dateModified":"2026-07-05T09:43:19+00:00","breadcrumb":{"@id":"https:\/\/www.talvenmaa.com\/conditions-generales-de-vente\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.talvenmaa.com\/conditions-generales-de-vente\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.talvenmaa.com\/conditions-generales-de-vente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.talvenmaa.com\/"},{"@type":"ListItem","position":2,"name":"CGV"}]},{"@type":"WebSite","@id":"https:\/\/www.talvenmaa.com\/#website","url":"https:\/\/www.talvenmaa.com\/","name":"Talvenmaa - Voyage en terre nordique","description":"S\u00e9jours multi-activit\u00e9s et exp\u00e9riences en Laponie","publisher":{"@id":"https:\/\/www.talvenmaa.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.talvenmaa.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.talvenmaa.com\/#organization","name":"Talvenmaa","url":"https:\/\/www.talvenmaa.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.talvenmaa.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.talvenmaa.com\/wp-content\/uploads\/2025\/07\/Rendu-final-01-1-scaled.jpg","contentUrl":"https:\/\/www.talvenmaa.com\/wp-content\/uploads\/2025\/07\/Rendu-final-01-1-scaled.jpg","width":2560,"height":2560,"caption":"Talvenmaa"},"image":{"@id":"https:\/\/www.talvenmaa.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/talvenmaa","https:\/\/www.instagram.com\/alex.axel.experience.nordique\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/pages\/1070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/comments?post=1070"}],"version-history":[{"count":21,"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/pages\/1070\/revisions"}],"predecessor-version":[{"id":2039,"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/pages\/1070\/revisions\/2039"}],"wp:attachment":[{"href":"https:\/\/www.talvenmaa.com\/en\/wp-json\/wp\/v2\/media?parent=1070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}